FAQs

I have lost my CBIC Card to obtain my benefits, how do I get a new one?: If you are in need of a new CBIC card, you will need to contact your worker at the Local Department of Social Services office.

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Social Services - SNAP

1. How do I apply for SNAP benefits?: You can apply for SNAP benefits online at www.mybenefits.ny.gov or contact the Local Department of Social Services at 518-746-2300 for an application to be mailed to you. www.mybenefits.ny.gov

2. I have lost my CBIC Card to obtain my benefits, how do I get a new one?: If you are in need of a new CBIC card, you will need to contact your worker at the Local Department of Social Services office.

3. When do I have to report a change?: There are two types of reporting requirements, simplified reporting and 10 day reporting. If you qualify for Simplified Reporting you would report changes with your Periodic Report Form or at Recertification. If you have an increase in income and your household exceeds the 130% poverty level you would report that change by the 10th day of the month following the month of change even if you meet the guidelines for simplified reporting. 10 day reporting households must report all household changes by the 10 day of the month following the month of change. 10 day reporting households include households with no income, households certified for less than 4 months, group home residents in receipt of SSI or SSD, households in which all adult members are aged/disabled with no earned income, migrant or seasonal farmers and homeless households. If you do not meet one of the criteria for a 10 day reporting household you are Simplified Reporting household.

4. What do I need to submit for documentation in order to receive SNAP benefits?: You must verify identity, residence, household composition and income. There may be other documentation requested after your interview as all cases are different.

5. What information is needed from me when I apply:: You will need to verify your identity, residence, household composition, and income. You will also be asked for verification of shelter expenses. There may be other documentation necessary depending on your household circumstances and you will be allowed 10 days to submit any documentation requested.

6. When will I receive my SNAP benefits?: We have 30 days from the date of application to process your SNAP application. You will receive your benefits within 30 days.

7. Am I eligible for expedited SNAP benefits?: When you submit your application for SNAP benefits it will go through a screening process right away to see if you qualify for expedited SNAP benefits. If you do qualify you will be interviewed and will receive SNAP benefits within 5 days.