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The original item was published from 4/9/2017 9:13:32 AM to 4/16/2017 9:05:01 AM.

News Flash

Public Safety

Posted on: April 9, 2017

[ARCHIVED] It's National Public Safety Telecommunicators Week and we're recognizing our 911 Center staff!

NPTSW DPS Graphic for 2017

April 9, 2017 – Washington County, NY  –  The Washington County Department of Public Safety is celebrating the second full week of April (April 9th – 15th) as National Public Safety Telecommunicators Week.  This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and the National Emergency Number Association (NENA),  celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.

Chairman Robert Henke and the Washington County Board of Supervisors will be recoginizing National Public Safety Telecommunicators Week and are honoring the Department of Public Safety’s 911 Communications Center staff by releasing an official Proclamation for National Telecommunicators Week!

About the Washington County Department of Public Safety 911 Communications Center:

The largest operation within the Department of Public Safety is our  911 Communications Center.  The communications center is the sole Public Safety Answering Point (PSAP) in Washington County and fields all landline and cellular 911 calls residing in Washington County or being processed by a cellular tower located within Washington County.


As previously stated, the 911 Center is staffed 24 hours a day, 7 days a week, for all weekends and holidays. The center receives and dispatches calls for service for 35 Fire Departments, 9 of which are in the state of Vermont, 10 EMS agencies, 2 of which are in the state of Vermont, and 10 Law Enforcement agencies overall, including local dispatch functions for some of the state agencies we work closely with.  The center also processes and dispatches for the Department of Public Works (County, Towns, and Villages), Social Services, Public Health, and the county Sewer Agency. 


In 2016, the county 911 Communications Center processed over 130,000 phone calls on 33 different phone lines and processed over 68,000 incidents / activities alongside all of the agencies we serve with! 


Our 911 Communications staff members are highly trained to handle a multitude of incidents, as well as trained in the use of the Emergency Medical Dispatch (EMD) systems, providing necessary and at times, life-saving, pre-arrival instructions to those experiencing medical emergencies. Our staff members all receive the New York State Basic Course for 911 Communications Officers following their assignment to the position, and undergo continuing training and education throughout the year on various subjects and systems.


The staff is tasked with receiving, processing, and dispatching calls for all facets of public safety and public service, servicing the County of Washington with pride. We are proud of our staff and the difficult job they do day to day, they are the “first” of the First Responders! For more information regarding National Public Safety Telecommunicators Week, visit


Glen P. Gosnell                               Timothy R. Hardy

Director                                            Deputy Director

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