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Temporary Assistance (TA) & Supplemental Nutrition Assistance Program (SNAP) Households
Thieves place overlay devices (skimmers) on retailer Point of Sale (POS) card reading machines (where you swipe your EBT card), which allow them to copy EBT account and PIN information so they can steal SNAP and cash benefits. Once EBT card and PIN information is stolen, the data is typically used to create a duplicate card which allows thieves to access your EBT account and spend your SNAP and cash benefits.
Skimmers copy EBT card and PIN information when an EBT card is used to make a legitimate purchase. The (POS) card reading machine allows the transaction to go through without any issues and the cardholder doesn’t know their information has been stolen. Therefore, most victims of skimming are not aware that their EBT card and PIN information has been stolen during the transaction until the next time they try to use their EBT card or review their account balance.
There are a few steps that you can take to safeguard your EBT card and reduce your risk of benefit theft:
In addition, if you believe your benefits have been stolen, immediately report your card as stolen by calling the EBT Customer Service Helpline at 1-888-328-6399 and a replacement card can be mailed to you. The EBT Customer Service Helpline is available 24 hours per day, 7 days per week, and assists Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish speakers. You can also report your card stolen and order a new card by visiting www.connectebt.com or through the ConnectEBT mobile app.